Terms of service

CUSTOM ORDER FORM

To ensure every custom experience is seamless and personalized, please review our booking policies before securing your appointment.

Deposits

A non-refundable deposit is required to book all appointments. Your deposit secures your appointment date and is applied toward your final balance.

Consultation Required

All custom orders require a consultation that can be done in person or virtually prior to booking to discuss design details, sizing, inspiration, and expectations. Consultation fees may apply and do not go toward final balance unless otherwise stated.

Measurements & Fittings

Accurate measurements are required for all NON-ADJUSTABLE custom pieces. Clients may:

Additional fittings may be required depending on the complexity of your design.

Final Payment

Remaining balances must be paid in full before pickup/shipping. No exceptions.

Turnaround Time

Custom orders require a minimum of 10 business days depending on design complexity and current booking volume. Rush orders may be available for an additional fee.

Changes & Revisions

Minor adjustments may be accommodated during the fitting process. Major design changes after approval may result in additional fees and extended turnaround times.

Cancellations & Rescheduling

Deposits are non-refundable and non-transferable. One reschedule may be permitted with at least 24-48 hours notice. Missed appointments may require a new deposit.

No Refunds

Due to the custom nature of our work, all sales are final. No refunds, returns, or exchanges on custom items.

Client Responsibility

Clients are responsible for:

After Dark Exotic Wear is not responsible for issues caused by inaccurate measurements provided by the client.